How to make sure your content doesn’t fail your customers

Many moons ago I produced content for local authority websites.  It was a time when e-services (also known as transactional government) was big news. Councils up and down the country were revamping their websites in line with two main service standards: the LGSL (Local Government Service List) – to group and structure content about their … Read moreHow to make sure your content doesn’t fail your customers

Make a new start – with radically fresh content

A number of new, wonderful and unexpected things have happened in my life recently – and these events have offered me powerful ways to tackle change and challenge myself into new ways of thinking. Inevitably, they’ve also got me thinking about digital content. Is your content evolving or stagnating? Whatever stage you’ve reached with your … Read moreMake a new start – with radically fresh content

Is your website fit for purpose?

I’ve been wrangling with my phone company recently about a brand new phone that has developed a major fault. The phone company insists on sending the phone for repeated repairs while I believe it should be replaced – preferably with a different model. The problem is the phone does not work at all, and is … Read moreIs your website fit for purpose?