Hello, I’m Debbie and I’ve worked as a content designer on government digital projects since 2012.
I work as part of an Agile digital team – in collaboration with government specialists – producing everything from flat content to transactional content.
Here are some examples of the types of transactional content I’ve worked on:
⁓ applying for a service or product
⁓ setting up or managing a user account
⁓ notifying government of a change of circumstance
⁓ registering as an agent
Good content design focuses on the needs of the customer, in other words, the user (customer) needs.
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